Pay your rent online, see latest statements, book and view repairs through the Tenant Portal.
Pay your rent
If you live in one of our properties you can pay your rent using various methods.
Pay your rent online
You'll need your rent account reference number and paying online will take less than 5 minutes.
Telephone your Income Officer if you need to get your rent account reference number - you will need this number before you can pay online. You can contact them on 01623 450000 (option 1 followed by option 2). Remember when you pay online to make a record of the transaction reference number.
Other ways to pay
Set up a Direct Debit
This is the most convenient way for you to pay your rent. Setting up a Direct Debit payment means you don't have to remember to make your rent payment as it is automatically done for you from your Bank or Building Society account; taken in weekly, fortnightly or monthly instalments; whichever suits you.
Setting up your payment is quick and easy; simply contact your Income Officer for more information on:
- telephone: 01623 450000
- email: income@ashfield.gov.uk
Pay by telephone
We can take payments over the phone from Debit/Credit cards on our 24 hour automated payment system.
- telephone (freephone): 0800 0902223
Pay by Standing Order
We can send a Standing Order form for you to complete, which you can then take to your Bank or Building Society. You can also set up standing orders or make ad-hoc payments directly with your bank or via your online banking service, using the bank account details below.
Our details are:
- Account name: Ashfield District Council
- Sort code: 20-55-70
- Account number: 03619389.
Use your Rent account number as a reference to help us process your payment.
Contact your Income Officer for more information:
- telephone: 01623 450000
- email: income@ashfield.gov.uk
Tenant portal
You can pay your rent and also see your rent account statements and current balance, book and view repairs, and contact us through the Tenant Portal. Sign up or sign in to the Tenant Portal.
PayPoint or Post Office
Payments can be made at a PayPoint outlet - find your PayPoint nearest here or at a Post Office - find your branch nearest here. You'll need a swipecard to pay this way so please contact us on 01623 450000 to request one.
You can view the latest financial year's rent calendar from the related documents section of this web page.
Problems paying your rent
If you are experiencing issues paying your rent contact us as soon as possible, so support and guidance can be provided. Contact us by:
- email: income@ashfield.gov.uk
- telephone: 01623 450000 (option 1 followed by option 2).
Failure to pay your rent puts you at risk of losing your home and the earlier you contact, often it is easier to resolve the situation. More information on assistance which may be available to you is on the help paying your rent page.
