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Accessibility statement

This accessibility statement applies to ashfield.gov.uk.

This website is run by Ashfield District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our third party systems are difficult to navigate using just a keyboard and with assistive technology such as screen readers.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as quickly as possible.

If you cannot view the map on our ‘contact us’ page, telephone or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Ashfield District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content - non compliance with regulations

The content listed below is non-accessible for the following reasons.

Interactive tools and transactions

Some of our interactive third party are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our systems are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal. The renewal period differs across our systems.

Disproportionate burden

It has been found that parts of the website and its content or functionality is not accessible. Whilst we are working towards making the website accessible as a whole, it has been found that some tasks would pose a disproportionate burden on our resources for the benefit gained.

Full details of our disproportionate burden calculations can be found on the Disproportionate burden statement page.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

We are working to either fix these or replace them with accessible document formats or HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

Our website will be monitored for accessibility issues to allow all members of the team to react to any issues. Tests will be automated and manual.

Training will be provided to all editors with accessibility at the forefront.

Preparation of this accessibility statement

This statement was prepared on Friday 18 September 2020. It was last reviewed on Friday 21 January 2022.

This website was last tested on Friday 18 September 2020. The test was carried out by HeX Productions and ShawTrust Accessibility Services.

We used this approach to deciding on a sample of pages to test all pages through automated methods and a set number of customer journeys through manual methods. This ensures all templates and layouts have been tested.