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Request a case review

The introduction of the Anti-Social Behaviour (ASB), Crime and Policing Act 2014 replaced various legislation and was designed to include a greater focus upon the impact of anti-social behaviour on victims, and on victim’s needs, as well as streamlining tools and powers.

Whilst we all continually strive to provide a high level of service, we recognise that there are occasions when we don’t get it right first time. This is where the ABS case review comes in (previously known as the Community Trigger).

The Act introduced a case review process for victims of anti-social behaviour. This process is known as the ASB case review.

What is the ASB case review?

The ASB case review gives those affected by anti-social behaviour the right to request a case review of the response to their reports of anti-social behaviour. A case review should only be used if you think your concerns have not been dealt with, or acted upon, by agencies.

Concerns about individual officers, or services, should continue to be directed to the relevant organisation’s complaints procedure and/or the Ombudsman or the Independent Police Complaints Commission.

When can I use a ASB case review?

To meet requirements for the Case Review threshold, reports will have to meet the following criteria to qualify:

  • They must have been made within one month of the incident occurring; and
  • If the same incident has been reported to several agencies at or around the same time this will count as one report. However, this will be considered on a case-by-case basis
  • The completion of diary sheets as part of an investigation process will not be considered a qualifying complaint unless this has been formally brought to the services attention as an official report
  • The officer reviewing the application must also give consideration to the effectiveness of the response and the potential harm to the victim/s making the complaint

How do I use the ASB case review?

In order to request a case review, you must download an application form from the related documents section of this page, complete and return it to us. 

Completed forms should be returned to: 

Community Safety Team
Ashfield District Council
Council Offices
Urban Road
Kirkby in Ashfield
Nottingham
NG17 8DA. 

Forms can also be emailed to us: 

If you require a hard copy of the ASB case review application form or if you require further assistance with completing the ASB case review application form contact us by: 

  • telephone: 01623 457345

What happens when I submit an ASB case review application form?

When a completed application form is received, we will acknowledge receipt of your request within 5 working days.

We will review the information you have provided, to determine whether your case meets the threshold. You will be updated as to whether the threshold has been met.

If it does, an Anti-Social Behaviour Case Review will take place. This will involve agencies sharing information, such as the police, housing, environmental health, social care and health providers, depending on the nature of the case. The anti-social behaviour case review will discuss the issues you raise, consider what action has already been taken and consider recommendations for additional action to resolve the problem. The applicant(s) do not attend these meetings.

We will inform you of the outcome and recommendations of the anti-social behaviour case review.

If you are not satisfied with the outcome of the review, you can lodge an appeal with the Office of the Police and Crime Commissioner for Nottinghamshire.

ASB case reviews

For the financial year 2023/2024 (1 April 2023 to 31 March 2024) the outcomes for Ashfield are:

  • 6 applications received
  • 5 applications met the threshold
  • 5 case reviews conducted
  • 5 case where formal recommendations/actions were agreed.

For the financial year 2022/2023 (1 April 2022 to 31 March 2023) the outcomes for Ashfield are:

  • 6 applications received.
  • 2 applications met the threshold.
  • 2 case reviews conducted
  • 2 case where formal recommendations/actions were agreed.

For the financial year 2021/2022 (1 April 2021 to 31 March 2022) the outcomes for Ashfield are:

  • 1 applications received.
  • 1 applications met the threshold.
  • 1 case reviews conducted
  • No formal recommendations made and no formal action plans agreed

For the financial year 2020/2021 (1 April 2020 to 31 March 2021) the outcomes for Ashfield are:

  • 2 applications received.
  • 2 applications met the threshold.
  • 2 case reviews conducted
  • Formal recommendations were made and a formal action plan agreed in both cases.

For the financial year 2019/2020 (1 April 2019 to 31 March 2020) the outcomes for Ashfield are:

  • 4 applications received.
  • 1 applications met the threshold and 3 did not.
  • 1 case reviews conducted
  • Formal recommendations were made and a formal action plan agreed in the case of the one review which was conducted.

 For the financial year 2018/2019 (1 April 2018 to 31 March 2019) the outcomes for Ashfield are:

  • 0 applications received
  • 0 applications met the threshold and 0 did not
  • 0 case reviews conducted
  • No formal recommendations made and no formal action plans agreed

 For the financial year 2017/2018 (1 April 2017 to 31 March 2018) the outcomes for Ashfield are:

  • 0 applications received
  • 0 applications met the threshold and 0 did not
  • 0 case reviews conducted
  • No formal recommendations made and no formal action plans agreed

For the financial year 2016/2017 (1 April 2016 to 31 March 2017) the outcomes for Ashfield are:

  • 0 applications received
  • 0 applications met the threshold and 0 did not
  • 0 case reviews conducted
  • No formal recommendations made and no formal action plans agreed

For the financial year 2015/2016 (1 April 2015 to 31 March 2016) the outcomes for Ashfield are:

  • 3 applications received
  • 3 applications met the threshold and 0 did not
  • 3 case reviews conducted
  • 3 cases with recommendations made

For the financial year 2014/2015 (October 2014 to 31 March 2015) the outcomes for Ashfield are:

  • 0 applications received
  • 0 applications met the threshold and 0 did not
  • 0 case reviews conducted
  • No formal recommendations made and no formal action plans agreed.

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