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Complaints satisfaction survey

Please share your views by completing the survey.

If you need any help to complete the survey, please contact us on:

  • telephone: 01623 450000 
Thinking about the handling of your housing complaint
Overall how satisfied are you with the handling of your housing complaint?





How satisfied are you that the staff who dealt with your housing complaint were helpful and polite?





How satisfied are you that the housing complaints process is easy to access and understand?





Thinking about the outcome of your housing complaint
Overall how satisfied are you with the outcome of your housing complaint?





How satisfied are you that all areas of your housing complaint were addressed?





How satisfied are you that the reasons for the outcome of your housing complaint were fully explained?





If you are not fully satisfied with the outcome of your housing complaint, do you accept the explanation that has been offered?


If you are not satisfied with the outcome of your housing complaint, will you be taking it to the next stage?


Your comments
Thinking of the housing complaints process from start to finish, do you have any comments or suggestions which could improve how we deal with housing complaints or any other information that will help us understand why, if you remain dissatisfied?
You may attach a document if you feel this will help us understand why you remain dissatisfied.
Your details
Data consent
Consent for storing submitted data