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Report a Lifeline fault

Occasionally you may find that you need to report a problem with the Lifeline equipment, but the issue may be something that is easily resolved.

Troubleshooting

If you can, try following these simple troubleshooting steps to get the equipment back up and running:

If your Lifeline is saying 'Please check your mains supply'

  1. Check that your Lifeline is plugged in to the electrical socket and switched on. Your Lifeline has a back up battery to help keep you connected if it is disconnected from your electricity supply, however since this battery life is limited the Lifeline unit should be connected to a mains socket at all times.
  2. Check that you have not lost power to the rest of the property. Are all your other electrical appliances working as normal? It may be that a switch has tripped in your property.
  3. Try plugging your Lifeline into a different electrical socket or extension, if you are using one.

If your Lifeline is saying 'Please check your telephone line'

  1. Check that your Lifeline has not been disconnected from the telephone socket.
  2. Check that you have a dial tone on lifting your telephone receiver. If not, please arrange for your telephone provider to perform a remote line check as there may be a fault on your line.

Report a Lifeline fault

If the troubleshooting tips haven't worked and you need to report a fault and a repair needed to us you can do so online. 

Report a Lifeline repair

Other ways to contact us

If the troubleshooting tips haven't worked and you're unable to report the repair needed through the online form you can contact us by: 

Office hours are:

  • Monday to Thursday: 9am to 5pm
  • Friday: 9am – 4:30pm.

Faults reported outside of these hours will be dealt with the next working day.